COMPLETE SUPPORT
FOR YOUR WEBSITE
Is Real Web Support a web design company?
I am web designer and I have many clients, how can you help me?
How fast can you make changes to my website?
I don’t want to use my current hosting company, can you host my site?
I need regular updates made to a calendar feature we have on our website…can you be of service?
How can you fix my website if you are not in my state?
Since you not near me, how will you show me something if I do not understand it?
Is Real Web Support a web design company?
No, we help maintain, update, and support your already developed website.
:TOP:
I am web designer and I have many clients, how can you help me?
You can purchase a blanket service with us, and we will support all the websites you build for your clients. This way, they call us when they need support, not you.
:TOP:
How fast can you make changes to my website?
It depends on what needs to be done. Most simple, text changes can be done in 24 hours. Others may take a bit longer.
I don’t know the access to my .ftp files, can you help.
Actually, no. We need to access your files in order for us to support your website.
:TOP:
I don’t want to use my current hosting company, can you host my site?
We do not offer hosting, but our many affiliates do.
:TOP:
I need regular updates made to a calendar feature we have on our website…can you be of service?
Yes , for sure we can do this. We make regular updates promptly and accurately.
:TOP:
Where is your office?
We are a web-based firm, with no exact office location per say. The best way to reach is through our website. We are owned and operated by one of the biggest names in the Web-industry, redisgo ®.
:TOP:
Are your services 24/7?
Yes, anytime, all the time.
:TOP:
How can you fix my website if you are not in my state?
That’s the beauty of the internet…we can be thousands of miles away, and if we have access to your website files, we can fix almost any problem.
:TOP:
Since you not near me, how will you show me something if I do not understand it?
We use remote access, which will allow you to view our desktop, through which we can point and give proper direction. It is 100% safe.
:TOP:
How do I pay?
Once you tell us the problem, we will tell you how we will help you. We will also quote you. From there, if you agree, we will provide various payment options, including email and online payment forms. We use the most secure methods.
:TOP:
